How Can CRM Help My Business?
A CRM solution is vital to the success of most businesses.
If you deal with people, you need a CRM.
Here are the major benefits of a Customer Relationship Management (CRM) solution:
Easily manage your customers
Whether you are a small business or a large organisation, you need information on your customers and therefore need a customised CRM strategy and solution. As well as basic information like their name and phone number you need to understand their requirements in order to provide a superior service to make them come back. Act! can be customised to record the data that is relevant to your business to enhance customer relationships. Staff are able to quickly find contact information to personalise their service which can make all the difference in today’s competitive market.
Share important information with colleagues
The importance of having a dynamic CRM solution simply cannot be understated. If you have remote offices or staff who work out of the office, you can still share all the data. With multiple deployment options available, you can access your data from your desktop, the cloud, your favourite mobile device or a combination of these. Your whole team can see the same data which will benefit your CRM system. You can also prevent other people from seeing certain information eg. other sales people checking your sales opportunities. Find out which CRM model is best for your business.
Improve productivity and profits
Our experience shows about 30% improvement in productivity alone! By consolidating all your customer information into one easy to access program it saves you time, reduces paperwork and provides your team with instant access to information when you need it. Each person can schedule calls, meetings and to do lists and set alarms to ensure they don’t get missed. Act! is your ultimate customer relationship manager.
Higher Productivity = Higher Profits
Increase customer retention
Over 65% of customers who leave a business do so because they feel the business isn’t interested in them or doesn’t provide the service they expected. You spend a fortune getting new customers but that doesn’t mean you’ve got them for life. How many future sales and how much profit are you missing out on? Maintaining loyal clients and increasing profits is all about building customer relationships. Managing a lasting and profitable relationship with your customers and prospects is based on regular communication, an understanding of their needs, and timely responses. All this can be easily achieved using a dynamic CRM solution such as Act!.
Easily monitor your sales team’s activity
Do you worry about whether your sales team are performing? Act! gives you peace of mind knowing you have the systems to quickly monitor and manage the activities of your sales team. It makes them accountable. No more missed opportunities or leads that are not followed up, improving your service levels and increasing your sales. Act! will ensure your team is consistently delivering the highest level of service, setting you apart from your competition.
Better return for your marketing dollar
By targeting the clients and prospects that have shown an interest in specific products or services, you can cut back on expensive advertising that may not be working and focus on the clients who want to buy. Keep in touch via direct marketing with easy to create newsletters, prepare a personalised letter to a select group of clients or send a personalised email to thousands of contacts in a matter of minutes! And it’s easy! See Email Marketing
You can use the standard reports in Act! or have detailed reports created especially for your business. From basic contact list reports to measuring service performance…you have power at your fingertips!