Mark Nicholas is an Act! Certified Consultant for the NSW/ACT region since 2003, and more recently, our Service Delivery Manager for Australia, helping customers identify (based on their unique situation) the next change to make to get the most value from their CRM, including the use of previously unused features, addons, automation, integration, reporting, design & training.

Mark has over 25 years of sales and marketing experience, in particular with analytics. This led to his deep knowledge and understanding of CRM roles, and how they can benefit small business.

Mark also spent 5 years with Balanced IT/AlphaWest as a GoldMine/HEAT consultant gaining experience in selling and implementing CRM and Help Desk solutions. Mark’s experience gives him a strong insight into customer relationships that enhances his ability to implement Act! effectively for customers including:

• Helping clients to design a system that will achieve their goals
• Achieve reporting objectives to isolate the information recorded in Act!
• Design KPI Systems that will help to track the effectiveness of the system and users.
• Facilitating effective CRM training courses either onsite or online