It is a well-known fact that is 8 times cheaper to retain a customer than to acquire a new one. Find out how you can easily create customers for life with just 8 simple tips.

Getting organised with the right technology will provide you with the best chance of creating a successful business. Regardless of what industry you are in, or how many employees you have, these four systems will dramatically improve the day-to-day work life for you and your team.

Are you struggling to manage to get everything done each day? Here are 10 tips to help you get on top of your task list and become more productive.

Is your CRM just a place to store your contacts or the most valuable tool in your business? As a small business investing in CRM software, you want to see a return for your dollar. Find out how you can use CRM to reshape the way your business operates and make it the most valuable asset in your business.

Many small businesses invest their time, money, and resources into adopting a new CRM system only to realise 6 months later that it’s not being used as intended. With reports showing that CRM can improve a team’s productivity by 50%, how do you as a business owner get these results?

Are you using paper-based systems, spreadsheets or Microsoft® Outlook® to manage your business relationships? If yes, then you are probably spending too much time searching for information. Searching for information wastes time and will make it appear like you don’t value your customers.

Customer Relationship Management is about people and processes. In order for your Act! CRM solution to be a success, it is vital that you assign a CRM Champion to oversee the implementation and deployed use of the CRM across the business to ensure its success. 

After the chaos of EOFY, July it is a great time to reassess your business goals and get organised for the new financial year.  Just like your personal new years’ resolutions, our first tip is to take some time to reset and start with a clear mind and clear goals.

As Australian businesses try to understand the new European data protection laws it is important to understand who it is actually relevant to and what you need to do to ensure you are compliant.